Local Healthcare Clinics Recognized for Excellence in Patient Experience

posted on Wednesday, November 20, 2019 in General

Two local healthcare clinics have been named 2019 Guardian of Excellence Award® winners by Press Ganey, a national company which monitors patient satisfaction.

Together, Milford Family Care and Sioux Rapids Family Care, both operated by Spencer Hospital in collaboration with Avera Medical Group Spencer, have been bestowed this special award which recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in the patient experience.  

“The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in healthcare,” commented Bill Bumgarner, Spencer Hospital president. “It’s a significant achievement that the performance of these two clinics is ranked in the top 5% of clinics nationally.”

Press Ganey works with more than 41,000 healthcare facilities across the country. This award honors clients who consistently sustained performance at the 95th percentile level of all Press Ganey clients for each reporting period during the course of one year.

Patrick T. Ryan, Executive Chairman of Press Ganey, said: “Congratulations to Spencer Hospital’s Milford and Sioux Rapids clinics for receiving the Guardian of Excellence Award. This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

Bumgarner emphasized, “The consistent level of excellence offered to our patients is a testament to the compassion and care provided by each team member at both clinics, from the moment a patient walks through the door and throughout the care experience.  We’re very proud of the professionals at the Milford and Sioux Rapids clinics for earning this well-deserved recognition.”

Nurse practitioner Jamie Billings is the primary care provider at Milford Family Care and nurse practitioner Sue Terrell see patients at Sioux Rapids Family Care.